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Dawn Metcalfe isn’t afraid of having a difficult conversation. Having lived and worked in seven countries – including Ireland, China, Japan, France and the UAE – she’s had plenty of them. That’s why she wrote The HardTalk Handbook, which helps us master the science and art of difficult conversations we keep avoiding – no matter culture, background or experience. Dawn’s insights and straight talking have kept her in demand from businesses and government across the Middle East over the last decade.